🏃♂️ Move faster on delays
When a ship is delayed, there is little you can do to avoid it. There are however lots to do to replan, fine-tune deliveries and manage customer expectations if you know the delay in advance.
With Orderstate, not only you get automatic notifications if a ship is delayed or there such risk, but you also get proactive notifications that something is approaching its limit and it might get delayed if you don’t pay attention to it.
That way, we give a bird’s eye view to your operations teams to quickly a) identify delays and b) know what to do each week.
✅ Bring accountability to your supplier ecosystem
With clear tasks assignment, there are no more excuses for who’s doing what.
Each task and milestone has specific assignee, who gets notified on actions to be done, delays etc. Moreover, there is a history of the activity done in each order, so everyone is up to date on what has happened on the shipment.
⏰ Give customers real-time updates on shipment activity
For a modern importer, transparency and customer-first approach is everything. Customers are seeing the progress of the B2C parcel shipments (think of DHL or Amazon) and begin to demand that same level of information to their container shipments.
This is how our users have wowed their customer - by bringing an easy, one-click approach to their tracking and reducing the email and phone call friction.
🙋♀️ Do more with less
Say an agent is working on a customer account. She will need to give weekly updates via email, follow up with freight forwarders and agents, check shipping line by shipping line. This make the tracking a pretty much full time job, often for many employees.
Orderstate releases the manpower who was stuck in tracking their orders and you can reuse their experience to improve other parts of the operations, help with quality, bring more sales etc.
📈 Make decisions based on real numbers
What is the preferred freight forwarder for a 3-pallet freight from Ho Chi Min City to Marseille in November? What about the best shipping line to book three 40’ containers from Hong Kong to Piraeus? And what is the probability to have delays from XYZ shipper in December when shipping with Maersk?
These and hundreds other questions can be answered with data instead of intuition or experience, using the advanced self-service reporting in Orderstate, based on real historical data and prediction algorithms.